Return & Exchange

When you tear open the OTAIDO™ packaging, we want you to be thrilled, delighted, and completely satisfied with what’s inside. In the unlikely event that you are not, we will be happy to offer a refund.

• You can return any item within 7 days of receipt for a refund of that item. Refunds will be credited to your account in the form of OTAIDO™ within 7 working days.
• Please note that there will be no monetary refunds for any order cancellations made after payment has been made. Customers will instead receive OTAIDO™ points that can be applied towards future purchases of OTAIDO™ products.
• Items should be returned unused, clean, not cut into any shapes, and with all tags attached and in their original packaging. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
• Please note the cost of the return is the customer’s responsibility and the original shipping costs are not refundable. The only exclusion will be when our OTAIDO™ specialist sent the wrong product to you including the wrong car model, a huge difference in the measurement, or a wrong product.
• The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Our address for all returns is:
OTAIDO™ SHOWROOM
NO 37, Jln Keluli AP7/AP, Seksyen 7,
40000 Shah Alam
Selangor

If you have any queries please feel free to contact our Customer Service.